Question 1

How can I make a reservation through the Heightened Hospitality website?

Accepted Answer

Clicking the 'BOOK NOW' button directs you to our secure Booking platform, ensuring complete privacy and safety of your card details during reservation.

Question 2

How does the booking/check-in process work?

Accepted Answer

Once you find the property that best suits your needs, you'll be able to pay securely through our portal. You'll receive a confirmation via email once your payment has been processed. 48 hours prior to your arrival, you'll receive simple self-check-in instructions that will guide you to your selected Heightened Hospitality property. Our team will be available as a resource throughout your entire stay for anything you may need.

Question 3

How can I cancel or change my reservation?

Accepted Answer

You have a 48-hour grace period post-booking to cancel without any charge. Need to make changes beyond that? Contact us, and we'll find the best solution together.

Question 4

Are there long-term stay options available?

Accepted Answer

Interested in an extended stay in one of our properties? Please contact us, and we'll be happy to discuss long-term accommodation options that suit your needs.

Frequently Asked Questions

FAQs